EU CUSTOMER INFORMATION
WE ADVISE ALL EU CUSTOMERS TO SHOP ON OUR ETSY SHOP TO AVOID EXTRA FEES ON DELIVERY.
From July 2021, VAT will be charged on imports to the EU regardless of value. This means the exemption for goods valued up to €22 no longer applies.
VAT will apply at the rate of the buyer’s country of residence. Please note that these fees are not the same for every country.
When shopping online, these VAT charges are collected from the receiver (the customer) and not at checkout. This means this charge is added when your order reaches your own country and is also subject to a handling fee, which is not controlled by Rebel Ink Co. The customer is responsible for paying these charges to the handling company before receiving their goods, this is not collected at checkout.
Etsy, however, is registered for IOSS. This means when shopping on our Etsy shop, you can select the option to pay the VAT for your country in advance and it is collected at the checkout. Etsy then pays the VAT charge on your behalf before your order reaches your country. This means no extra fees (handling fees) at the border.
You are welcome to still shop on our website, but as stated, extra VAT charges will be required to be paid by you on delivery of your order, and this is not something that is set by us.
PLEASE ALSO NOTE:
The charges referred to here are related to the new EU VAT laws and ARE NOT CUSTOMS CHARGES. Customs charges will also be applied to all orders that exceed your country's customs limit. These are entirely separate from VAT charges and cannot be collected in advance by us or Etsy on your behalf. So even when shopping on our Etsy store, customs charges will apply to all orders that exceed your country's customs limit and these fees must be paid at the border. The customs process can also delay shipping times and is out of our hands and the hands of the postal service.
If you have any questions, please feel free to email us at firstname.lastname@example.org
We aim to reply within 24 - 48 hours, Monday - Friday.